Refund policy

Thank you for shopping with . We want you to be satisfied with your purchase. This Return & Refund Policy explains the terms and conditions for returns, exchanges, and refunds for orders placed through our website.

1. Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (such as an order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items
  • Perishable goods
  • Personal care products opened after delivery
  • Final sale or clearance items (if clearly marked as such)

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

We will review the claim and may offer a replacement, exchange, store credit, or full refund.

4. Return Process

To initiate a return, contact us at:

Email: [Your Email Address]

Please include your order number and reason for the return.

If your return is approved, we will provide instructions on how and where to send the item.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

Option A – Customer Pays Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Option B – We Provide Return Labels

We provide prepaid return shipping labels for eligible returns.

(Choose the option that matches your business.)

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Refunds are generally issued within 5–10 business days after approval.

Original shipping charges are generally non-refundable unless required by law or due to our error.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect.

To request an exchange, contact us at shopify@cloudtriggers.com.

8. Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, it may no longer be canceled and must instead follow the return process outlined in this policy.

9. Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback with your bank or payment provider. We will make reasonable efforts to resolve the matter promptly